Last updated: 14 November 2025
1. Overview
This policy covers refunds, cancellations, and rescheduling for services provided by Service Ashcore Mining Review Co., Ltd. All prices are quoted in Korean Won (KRW).
2. Deposit & Payment Structure
- A 50% deposit is required to reserve a bench slot or schedule an on-site visit
- The remaining balance is due before report delivery
- Payment is accepted via bank transfer only
3. Cancellation by Client
Lab Assessments (Hash Rate Stability & Comparison Reports)
| Timing | Refund |
|---|---|
| More than 5 business days before scheduled bench date | Full deposit refund |
| 3–5 business days before scheduled bench date | 50% deposit refund |
| Less than 3 business days before scheduled bench date | No deposit refund |
| After hardware received and testing begun | No refund |
On-Site Audits
| Timing | Refund |
|---|---|
| More than 7 business days before scheduled visit | Full deposit refund |
| 3–7 business days before scheduled visit | 50% deposit refund |
| Less than 3 business days before scheduled visit | No deposit refund |
| After technician arrival on site | No refund |
4. Rescheduling
You may reschedule once at no charge if requested more than 5 business days before the original date. Rescheduling within 5 business days is treated as a cancellation under the terms above, and a new deposit is required.
5. No-Shows
If you fail to ship hardware by the agreed date without notice, or are unavailable for a scheduled on-site visit, the deposit is forfeited.
6. Work Already Started
Once a 72-hour bench run or on-site sampling has begun, the deposit and any balance paid are non-refundable. This applies even if you request early termination of the test.
7. Purchased Materials
We do not sell hardware or materials. If we procure replacement parts (e.g., fans) during a test at your request, those costs are non-refundable once installed.
8. Service Issues
If we fail to deliver a report within the agreed timeline (excluding delays caused by equipment failure, requested mid-test modifications, or force majeure), you may request:
- A 15% fee reduction, or
- Full deposit refund if the report has not been started
Contact info@service-ashcore.click within 10 business days of the missed deadline.
9. Partial Refunds
Partial refunds may be issued when:
- An agreed portion of an on-site audit could not be completed due to site access restrictions not disclosed at booking
- A comparison report covers fewer units than quoted because a client-supplied unit arrived damaged and inoperable
Partial refund amounts are calculated pro-rata based on units not tested.
10. Refund Processing
Approved refunds are processed via bank transfer to the original payer within 14 business days. You are responsible for any bank fees on receipt.
11. Non-Refundable Items
The following are never refundable:
- Completed reports (PDF and data exports)
- Rush turnaround surcharges once work has started
- Travel and accommodation expenses already incurred for on-site visits
- Phone consultation time already delivered
12. Exceptions
Exceptions to this policy are considered only in cases of documented force majeure (natural disaster, government restriction) affecting our ability to perform the service. Contact us to discuss.
13. Contact for Refund Requests
Service Ashcore Mining Review Co., Ltd. Office 9, 26 Example-ro, Haeundae-gu, Busan 00000 Email: info@service-ashcore.click Phone: +82 51 0000 2041
Include your name, service reference (if available), and reason for the request. We respond within 3 business days.